# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A term used by web hosting providers to define content that is either pornographic, indecent, distressing or sexual in nature. Content is not just limited to images, but applies to videos, text, downloads or music and should only be accessed-or-viewed by individuals aged 18 years or older.
The term given to the act of making saved copies of important files and data, storing them locally for future use. You should reguarly backup your files and data in the unlikely event that our servers crashed and your files were lost.
Abbreviation for "Content Management System". This is the generic name given to a piece of software that manages the way dynamic content (such as news, articles and categories etc) are displayed on a website. Examples of popular content management systems are Joomla, PostNuke and Drupal.
A CNAME is a record in a DNS database that indicates the true host name of any computer that its aliases are associated with. It is commonly used to create subdomains from existing top-level domains.
control panel
This is the control panel system used by customers to administrate their free web hosting account. Also referred to as the "VPanel", short for Vista Control Panel- the name of the control panel technology used.
Acronym for the "Command Run ON" functionality. CRON is a Unix based application that can be set to run scripts- performing jobs automatically for users and administrators on a web server.
file directory
The directory or folder(s) inside your account where you upload all your files under your domain name. There can be many different folders inside one file directory.
Abbreviation for "File Transfer Protocol". You use an FTP program to upload your files to our servers directly from your desktop computer.
The name of a file containing a special set of 'instructions' or 'rules' applying to files located in the same directory, commonly used to password protect folders, format URL's or similar.
htdocs folder
This is the main folder (directory) that your website's files can be stored inside your account - under your domain name. Additional folders (sub-directories) can be created inside the htdocs folder to store and organise your files. If you stored files for your website outside the htdocs folder (e.g: in your 'root' folder), you would not be able to access or view them using your domain name.
Acronym for "Hyper Text Markup Language". HTML is a code that webmasters use to control the way text, images and other formatting appears on a web page.
The name given to the automatic script installer facility that our customers can use to install popular web based scripts via their control panel.
The name of PHP functionality that allows a server to re-write URLs to make them shorter, usually to make them more search engine friendly.
MX record
Acronym for "Mail Exchange" record. Mail exchange records handle the way email is sent via internet mail servers to ensure it arrives at its correct destination (email account).

Hosting providers refer to these records simply as 'Custom MX' records, as customers are allowed to set their own records to handle their email correctly.
The term given to the popular, open-source database management system - commonly used by query driven scripts such as forums, shopping carts and news websites. The system uses "SQL" or "structured query language" to talk to databases and obtain the information it requires from within.
The industry term given to the illegal activity of stealing or collecting sensitive data from someone by pretending to be a legitimate individiual or organisation.
A powerful tool used for managing your MySQL driven databases.
Abbreviation for "Post Office Protocol - version 3". This is the system that allows you to retrieve and download email messages from mailbox hosted on an internet mail server. By using POP3, you can download messages from another email account and view them in your default, main email client (such as Hotmail, Outlook, Yahoo Mail etc).
root folder
This is the master folder that contains all the folder directories (containing files) for the different, individual domain names you have. This is the top, most accessible folder that you can access in your account.
The term given to the basic functionality of email being sent from one point to another, via the internet. Sendmail is often used by web scripts like contact forms, to send data automatically via an email server to another email address where no custom email rules have been created (i.e- the customer has not specified any SMTP or POP3 mail server settings to handle the email).
Abbreviation for "Simple Mail Transfer Protocol". This is a special format used to send and receive email across the internet, via another server.
The term given to the illegal activity of individuals or organisations sending out hundreds, if not thousands of emails and messages to mass email recipients advertising a product or service. This activity is usually performed by 'robots' (software) and consume lots of server processing power, drain server resources and generally slow down overall performance for other innocent, law abiding customers.
A subdomain is a domain name that is part of a larger, master domain name. An example of a subdomain is "".
support ticket
Tickets can be created by customers via their control panel and are used to ask for help with a particular problem or issue.
Abbreviation for "Top Level Domain". Usually displayed in the format: ".TLD". An example of a top level domain would be a ".com", ".net" or a "" domain.
Acronym for the Vista Control Panel used by customers to administrate their free web hosting account.
The term given to something (such as music, downloads and games etc) that are copyright but have been distributed illegally without paying a fee, royalties or asking permission of the owner or author first.
Website Builder
This is the name given to the piece of software that customers can use to easily build a website. The Website Builder uses WYSIWYG technology, so how the text appears on your screen is how the text will appear on the web page. The Website Builder can be access via your control panel.
Acronym for "What You See Is What You Get" technology and often referred to as simply "WYSIWYG" by web hosting providers. This technology allows customers to format text via their browser, usually by selecting buttons and without having to know any formatting HTML code. How the text appears on your screen is exactly how the text will appear on the web page.